Crewing

 

Crewing is the most rewarding way to assist others who are just beginning their Success Mastery journey? Our Crew Programme is the ultimate opportunity to take your creativity, leadership skills, energy, passion, insights and talents to the next level as you support and encourage participants attending our live and online events, whilst learning and growing yourself. It is a programme following and available after a Rob Hendry event, designed to be a practical application of what is learned during an event.  

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Crewing is Serving others and Personal Growth.

The Crew opportunity is designed for you to apply what you learned at an event, to develop your success. Your engagement with fellow crew members and event participants allows you to continue your growth path whilst participating in their success development journey.

Crewing affords you an opportunity to join an amazing community of people committed to their own personal growth and to supporting you in yours. 

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Crewing is Dedication. 

Depending on whether the event is live or online, you will be required to arrive either in-person or online the day before the participants for orientation, training and set-up activities. You will arrive earlier and leave after the participants each day of the event.  It is expected that all Crew members be there for the duration of the event including the day before and after the event.

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Crewing is Development.

For the duration of the event, Crew get to listen to guest speakers, Rob Hendry International specialist associates and receive development tactics and information, available exclusively to Crew. You will also receive application techniques and gain experience in a variety of skills that you can apply to your everyday life.

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Crewing is Engagement.

Throughout the event you will engage and be engaged by your fellow Crew, the Crew Leadership Team, Trainers and Senior Leaders.

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CREWING OPTIONS

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These are some of the optional positions at an event. Depending on whether it is a live or online event, not all events require these crewing options. If you’ve already received a crew request approval, the “Crew Category” is more likely to be “The Event Team”.  The Event Team includes most of the crewing options mentioned below.  The other Crew Category might be “Stage or Webinar Production Support”.

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HOSTS & HOSTESSES

You are the initial face of the event and you set the tone for the session, enthuse the participants upon arrival , have great energy, identify entry and access control tags and are to be aware of anything that looks suspicious and alert security immediately. You are in charge of crowd orientation and control outside the door/s and need to keep people a certain distance away from the doors before, during and after each session. You are the ‘information-booth’ person for many people, so you need to know where everything is – what to tell them, where to send them and who can meet their needs.

Once everyone is inside the room, help motivate participants to return to their seats before the session commences and ensuring that participants leaving or entering the room do so in an orderly manner so as not to bring harm to others. 

Shifts are approximately 2 hours - punctuality is essential

Qualities: Multi-tasker, strong rapport with participants, good eye contact, a sense of humor is a must, sincerity and patience, be a people person, have compassion and have really good sensory acuity.

Physical: Need to stand on feet a long time, have high energy, exude positive energy. 

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USHERS

You are in charge of the internal operation of the room at the participant' level. Make sure participants are seated efficiently. For example, at Make More Meaningful Offers challenge, ushers must know where teams are seated. At SUCCESS MASTERY, ushers fill in spaces in the front of the room first. You assist in getting people in the room, and keeping the energy high in the room. You are the eyes of the production stage. One goal is to minimize visual distractions in the crowd for Rob and any guest speakers, while remaining invisible to him.

These distractions may be people leaning against the walls or taking photographs. Ushers make sure people do not get involved in the camera views to provide clear camera shots with minimum distractions. It’s important to keep isles clear by making sure people are not sitting on the floor or standing against walls. In addition to security, medical and production stage, you are an extra set of eyes and ears to make sure participant’s needs are met and their safety and comfort is insured. You assist hosts and hostesses, hand-out personnel, stage production, medical, and security information when needed.

Qualities: You need to be able to build great rapport and energy with participants. Flexibility and being willing to help in any capacity to ensure the success of the event, very observant, attentive, diligent, high sensory acuity, good communication skills within the usher team and with participants. High energy level is preferred.

Physical: Helps to be physically fit and flexible, you need to be able to go through the aisles low to the floor, as well as jumping in the air to keep energy at a maximum level.

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OPF's - OFF PROPERTY FACILITATORS

Typically, 3 or so people are needed who live in the local area and know the town/city, and have a car. These people could be called upon to run to local stores or facilitate restaurant orders with Uber Eats or Mr. Delivery for production staff.

Qualities: Be flexible and available, responsible with money, not take things personally, and know the area and what is available.

Physical: Be quick and efficient. You might have to lift heavy items, if you can't, take someone strong with you.

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MICROPHONE RUNNERS

Support Rob and guest speakers on stage and in the room by getting to participants safely and quickly, so they can interact with the speaker.

Important – you will be communicating with loggers re: the participants last name, first name, spell last name articulately and quietly. It is very important to stay out of the camera shot. These are rotating positions, 2-4 hours at a time.

Qualities: strong sensory acuity, persistent, standing by to make sure communication continues and is clear. Make sure the microphone is up near participant’s face and they can be heard. Be able to multi-task. Be able to temper own adrenaline rush and again, keep safe.

Physical: Fast, flexible, focus on being in the background, not foreground, need to be physically fit.  Need to be able to cover ground quickly and get to participants in about 5 seconds.

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LOGGING & WEBINAR HOSTING

Purpose is to capture what Rob and the guest speakers say. The logs will be  reviewed for any new content that may have been created, or a particular topic or interaction with a participant/s. There are, depending on the type of event, 4 positions:

 1.  Webinar hosting and facilitation - link distribution, connectivity, comment management and recording, run Q&A 

 2. Syntax – recording times of chunks of content off a syntax sheet, very simple, yet accuracy is important. Time is

 recorded often so you need to stay focused and on track.              

 3. Computer – audio record everything that is said by Rob and other speakers and participant shares and convert into text transcriptions  –   prefer 65 + words/minute typing or be able to use AI transcription technology. You must be able to stay focused on the logging task while listening to the speakers. It is your job to get down everything the speakers say. Do not add your own language or interpretations

4.  Editing – Documents are edited and compared to recordings every half day or so, for spelling, typos and formatting.

Loggers work with the Creative department, Production team and Trainers. One benefit is that you absorb the content at a deeper level. Additionally, you get to see the event from a different perspective and learn more about how it is run from behind the scenes. You can see the whole room at a glance.

Shifts are approximately 1 hour.

Qualities: Flexibility, sensory acuity, patience, focus and not be distracted, not go into the content for yourself when Rob is talking, speed, quick decision making ability, typing skills as described above, be organized and efficient.

Physical: Sit for an hour at a time. Take care of your needs – wear appropriate clothing as the room is cold, bring your water bottle and a snack.

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THE PRODUCT POD

If you really enjoy sales, this is an opportunity to mingle with participants and serve their immediate needs. When participants have an issue or need, this is basically the ‘Solution Centre’. The product team requires a strong committed group ready to engage on the front lines. 1 hour training is provided  to understand why products and services are developed, what the core outcomes are from each product and service and how to make offers to the participants. You will do calculations, complete invoices, control credit card transactions, reference the marketing materials and have a good understanding of the optional event package specials and merchandise on offer. It is important to ask and understand what their expected outcomes are in order to best serve the participants pains, voids or desires.

The expectation is to be here during mornings, breaks and closing when people are out of the room. High performers are well rewarded.

Minimum 3 crew needed. 4 crew during peak periods

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THE CUSTOMER SERVICE BOOTH

The goal of the customer service team is to ensure that people come to the event as participants, have fun and leave as raving fans.

We want them to know and feel that we are here for them. We always do our best to accommodate their needs. Make sure they are heard, that they are successful by referring them to the crew who can help them to be successful, making sure they feel empowered.

Crew working in this booth assist with registration for those who are walk-ins, have late registrations or for participants names not found in the regular registration database. They maintain a lost and found service which includes  a safe for expensive lost and misplaced items. Crew needs to be here before doors open and after everyone leaves for approximately 15 minutes after the daily event termination 

Minimum  3 crew members at a time during registration and 1-2 crew the rest of the time. Previous customer service experience will assist us greatly.

Qualities: Loyal, reliable, trustworthy, respectful, enthusiastic, compassionate, loving, non-judgmental, be able to provide certainty and safety for participants. Good sensory acuity and be able to meet people’s needs. Best if you have positive energy and a warm personality. Be willing to be taught and open to learning.

Physical: Need to be able to stand for hours at a time during registration. Thereafter,  sitting and standing is fine.

Crew must be able to lift weight of up to 12 kg. Must be computer literate.

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THE EVENTS KIOSK

Determining and advising what the most appropriate next step for the participant may be is as important as the participants attendance at the event. It could be enrolling the participants in Success Mastery, Leadership Mindset Mastery, Business Mastery, Sales Mastery or registering for a Make More Meaningful Offers challenge, Success Mastery challenge, Master Mind, Inner Circle or a  VIP Day.

You need to know what the events and  programmes are and it would be beneficial if you’ve completed Mindset Mastery or Success Mastery and completed an orientation overview of our event and programme offerings.

Qualities: Good listening skills, be able to be articulate, outgoing, ideal if crew has sales experience, build massive rapport, are curious, confident and passionate about the various events and programmes. Provide certainty to the participants.

Physical: Standing when participants are present.

1-2 crew members needed. 3 crew during peak periods.

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THE SPONSORSHIP POD

The goals

A. Ensuring that the participants have the best possible experience at the event

B. Raise awareness about the Rob Hendry International charity support initiatives and events  

C. Raise money for charities, which includes, among others, charities that support education, health and wellbeing, animals, children and abused women.

Crew will support the fund raising efforts by helping with customer service, educating and sharing information about community support initiatives and maintaining details of potential sponsors interested in contributing whether it be their time, expertise, finances, services or products. These are great positions for people who have compassion and in-store sales experience. 

Qualities: Enjoy participant interaction, contribution minded people, good listeners, compassionate and able to educate participants. Committed to being on duty during the event, and be able to really have fun.

Physical: Able to be on feet for extended periods, sensory acuity, people who present themselves well to the public.

Minimum 2 crew present at all times and during peak times 4.

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THE COACHING POD

The coaches in the pod present 30 minute complimentary strategy sessions and enroll people to register for specific coaching programmes during the event. The sessions guide participants to identify goals, determine development gaps as well as areas of opportunities. The session helps participants to see how coaching can help support and achieve their goals and overcome their roadblocks.

Qualities: Good attitude, friendly, outgoing, greeter, warm, bubbly, able to keep boundaries and maintain privacy in sessions. Prefer trained sales people that are comfortable with individual and group presenting.

Physical: Stand when people are out of the room, otherwise, it is fine to sit.

Minimum 2 crew needed.

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PRODUCTION SUPPORT

The Production Office is where a lot of the magic is made, and it’s where the rubber meets the road for orchestrating and executing the details of events. In this fast paced environment full of variety and challenge, great team work, communication and stress management skills are essential. You will assist the Production Team with tasks like document preparation and distribution, badge printing and organizing, supply ordering and management and maintaining the radio check in / check out process. You will also liaise with the Area Runner Captain and the Green Room crew member on orders. Every event has unique needs that offer the opportunity for quick creative problem solving. If you’ve ever wanted to learn how an event is run or if you’re a seasoned event professional looking for an amazing opportunity to contribute, this is the crew post for you.

Shifts are approximately 4 hours.

Qualities: This position has a high degree of responsibility. You must show up on time, be organized, able to receive direction and delegate, confident and committed, big-picture and detail oriented. And throughout it all you must be able to give the Production Team the certainty they need so they can focus on their tasks.

Physical: Fast paced, able-bodied, up and down stairs, bending, lifting, and running errands.

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HELPING HANDS

The Helping Hands team works with every department at the event, from communications to brochure handling and placement.  This special team acts as the link between the various teams and participants.  In this role you will get the opportunity to connect, build long lasting relationships, and ultimately impact each other and the participants lives.

Display signs in a specific location for a period of time
Seat drops – passing out informational forms, brochures, other items
Support the booths where needed, ensuring forms are adequately stocked at all times

Providing hydration when requested to do so.
Smile, hug, greet.
Seek out who needs help/assistance
Other duties as requested

Qualities: Must be dependable and punctual, Excellent communication skills – clear, concise, timely responses, Have the “what can I do to help?” attitude, Adaptable to changing circumstances, Exhibit energy and enthusiasm.

Physical: Able-bodied, up and down stairs, bending, lifting, and moving.

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MEDICAL TEAM

The medical team primarily does triage, but does NOT give medical treatment except for minor medical needs such as ice packs. Many medical issues can be correlated to de-hydration. The medical crew on duty carries radio, and answers medical pages from production stage. The Crew captain needs to call local hospital, interact with local hospital and get numbers for triage, ER nursing manager, and maybe the medical director ahead of time to build rapport and to let them know we are here. All medical crew are responsible for walking and knowing the venue, know where oxygen and defibrillators are, exits, phones. Each member carries an information sheet which includes hospital information, taxi numbers, EMT direct dialing, and main Emergency Department.

Senior leaders let the medical teams know if there are medical issues they need to be briefed on. There is a medical orientation walk-through the venue; you MUST know where you are to tell EMT or hospitals exactly where you are. Crew follows-up on people who had to leave venue for medical reasons. 

Shifts are approximately 4 hours, but you may be asked to always be available.

Qualities: Must be a Doctor, Nurse Practitioner, Physician Assistant, Nurse, EMT, Paramedic, Firefighter, or other credentialed medical professional. Flexibility, compassionate, good to have a calming influence, reassuring to patients, know how to build rapport with participant, be a critical thinker, be able to make rapid assessments and take action and know how to make appropriate referrals. You need the ability to pay attention to details and documentation. You need to have integrity and be responsible for commitment to shifts.

Physical: Carry radio and medical bag and be available. Most shifts are 4 hours but you may be asked to always be available.

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PITCH-IN

WE ALL ASSIST with

Ensuring that participants are engaged, safe and their needs are being met

Keeping energy level high

Handouts

Ushering participants back into the room

Participate in crew meetings

Self care and watching out for other crew members so we are all hydrated

Foundational needs of crew and participants are met - sleep, food, hydration

Tear-down and load-out at the end of the event

Awareness of a source of help when it is needed, where to find it and when to offer it

Entire crew on security and safety alert

Be sincere, friendly, have fun and most importantly serve.

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