Terms - Conditions - Policies

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ROB HENDRY & ASSOCIATES t/a ROB HENDRY INTERNATIONAL

Your use of the ROB HENDRY INTERNATIONAL website (the “Site”) is governed by these terms and conditions. By
using this Site and by doing business with www.robhendry.com including but not limited to, email, fax
and telephone orders, you agree to these Terms and Conditions.

It is in your interests to read these Terms and Conditions and make sure that you understand them,
so please read the following information carefully. If you do not agree to these terms and
conditions, do not use this Site or submit any orders for products or services from www.robhendry.com or affiliated sites.
Submitting an order or using this Site in anyway constitutes acceptance of these Terms and
Conditions.

Please note these Terms and Conditions may be changed from time to time by www.robhendry.com It
is your responsibility as a user to periodically return to this page and review the Terms and
Conditions. Amendments made to these Terms and Conditions will take effect on the day that they
are posted on the Site. The use of the www.robhendry.com website and affiliated websites, after amendments have been made to the Terms and Conditions, will constitute agreement to the amendments.

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USE OF THIS SITE
You may only use this site to browse the content, make legitimate purchases and bookings and shall not use this
site for any other purposes, including without limitation, to make any speculative, false or
fraudulent purchase. This site and the content provided in this site may not be copied, reproduced,
republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using
analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials
contained on this site may violate applicable copyright, trademark or other intellectual property
laws or other laws.

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When you click to make a purchase with us, legal obligations arise and your right to refund of
monies charged to your credit card or paid in any other way agreed by us, are limited by our terms

& conditions. You must not make any purchase through this site unless you understand and agree
to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have
read and understood the terms and conditions for such purchase. If you have any queries, please
contact us before making any purchase or booking for any product, service and event through this website.

The content, trademarks and data on the www.robhendry.com website and affiliated websites, including but not limited to, text, graphics, icons, hyperlinks, software, databases, private information, designs, images and
agreements are the property of www.robhendry.com and / or its suppliers and / or its subsidiaries and
are protected by local and international legislation and treaties. Copyright © exists on all content
on the www.robhendry.com website and affiliated websites. To obtain permissions for commercial use of any content on this site please contact info@robhendry.com Users may view and print content from this site for
private purposes only.
www.robhendry.com reserves the right to refuse service, terminate accounts, remove or edit content,
or cancel orders at their sole discretion for any reason. Where an order is paid for and it is
cancelled by us for whatever reason a full refund will be paid.
If you believe this Site or our staff members are not following our stated terms and conditions,
please contact info@robhendry.com

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or
implied, including but not limited to warranties of merchantability, fitness for a purpose and non-
infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site
in any way, from now on collectively called “Providers”, assume no responsibility for errors or
omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety,
reliability, accuracy, correctness or completeness of these contents. The Providers shall not be
liable for any direct, indirect, general, special, incidental or consequential damages (including -
without limitation - data loss, lost revenues and lost profit) which may result from the inability to
use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have
been informed of the possibilities of such damages. The Providers cannot assume any obligation or
responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer
to take full effect.

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Our Rights
We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without
notice to you and you confirm that we shall not be liable to you or any third party for any
modification to or withdrawal of the Website; and/or Change these Conditions from time to time,

and your continued use of the Website (or any part thereof) following such change shall be deemed

to be your acceptance of such change. It is your responsibility to check regularly to determine whether

the Conditions have been changed.

If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change
from time to time. You will not be eligible for any compensation because you cannot use any part
of the Website or because of a failure, suspension or withdrawal of all or part of the Website due
to circumstances beyond our control.

Cookie/Tracking Technology
The website may use cookie and tracking technology depending on the features offered. Cookie
and tracking technology are useful for gathering information such as browser type and operating
system, tracking the number of visitors to the Site and understanding how visitors use the Site.
Cookies can also help customize the Site for visitors. Personal information cannot be collected via
cookies and other tracking technology; however, if you previously provided personally identifiable
information, cookies may be tied to such information. Aggregate cookie and tracking information
may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or
resources. You acknowledge and agree that we are not responsible for the availability of such
external sites or resources and do not endorse and are not responsible or liable, directly or
indirectly, for the privacy practices or the content (including misrepresentation or defamatory
content) of such websites, including (without limitation) any advertising, products or other
materials or services on or available from such websites or resources, nor for any damage, loss or
offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such
content, goods or services available on such external sites or resources.

Availability of Products
When browsing our website most products will become an enquiry. This allows us to check them
for you and if the item is out of stock we may suggest an alternative.
If we have stock available, orders will be sent the following day, providing proof of payment has
been received. If out of stock, please allow 14 days plus delivery time.

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Shipping & Handling
Digital product will be sent via your email address but we offer shipping of physical product to your

door or your nearest PostNet or post office counter.

Shipping costs are for your account.
All items on our website are shipped from our distribution centre locally in South Africa.
If the product is available ex stock your order should take up to 3 and 5 working days to be
delivered after payment has been confirmed.
If the product is not available ex stock your order should take up to 10 and 15 working days to be
delivered after payment has been confirmed
We stock most of the popular physical products but are unfortunately unable to carry stock of all
the items. Some items need to be ordered from or shipped from providers.

Non-Deliverable Parcels
Sometimes packages are returned to us undeliverable. Should this happen we will make every
attempt to contact you.

Incorrect Prices
ROB HENDRY INTERNATIONAL makes every effort to ensure that the content and data displayed on our website is
100% accurate. If a product has been priced incorrectly and the customer is unwilling to pay the
correct price, then we reserve the right to cancel the order and refund the customer the full
amount paid by them.

Delivery and Delivery Costs
Delivery of your order will be made as soon as payment has been confirmed. Stock items will be
delivered within 5 working days. Should you require an item which is out of stock we will
order it for you, once payment has been confirmed
Our courier requires that each and every delivery be signed for as proof of delivery and the onus of
ownership then passes to you.
Please make sure that you provide us with the correct delivery address. Should you require a door
to door delivery please ensure that somebody is there to receive the parcel. PostNet will not
deliver to a Post Office Box Number. www.robhendry.com cannot be held responsible for delays or
losses of any sort where we deliver to an address provided in error.
www.robhendry.com will not incur any additional costs on deliveries.
Damages or delays resulting from riots, terrorist activities, embargo, pandemics and Acts of God
will not be the responsibility of ROB HENDRY & ASSOCIATES t/a ROB HENDRY INTERNATIONAL.
Upon delivery of the goods you must inspect them carefully. If your parcel has been damaged or
opened do not accept it from the courier. If any of the goods do not match the description or
appear to be damaged, do not use the goods. Please contact customersupport@robhendry.com and inform us
of the problem within 10 days of delivery of the goods. We will not entertain any other disputes
after a 10 day period.

All transactions will be processed in South African Rands (ZAR). Value Added Tax (VAT) has not
been included on any prices shown on the site as VAT is not applicable.
www.robhendry.com charges a shipping fee of R200.00 to anywhere in South Africa and 
charges a shipping fee of R100.00 to any PostNet in South Africa.

International shipping fees will be disclosed at point of order confirmation.
Prices are subject to change without prior notice.

Out of Stock Items
Although we stock an extensive range of products, we are unfortunately not able to carry all the
available products.
If the item is out of stock, we will place a special order for it with our suppliers having notified you
via email of the delay. You can then decide whether to wait for that item or whether you would like
to choose something else.
Should you require an update on a Back Order please email customersupport@robhendry.com or contact us
telephonically.

Contact Us
If you need to contact us, please email us at customersupport@robhendry.com or you can call us on Local and
International (+27 ) 72 763 3887 , D/M or whatsapp us on (+27 ) 72 763 3887

Returns Policy
Returns will not be accepted unless pre authorised by ROB HENDRY. We will authorise the return
only after we have evaluated the reason for the return.
If there is a factory publication or factory defect or incorrectly shipped item due to our error, a full
exchange or credit will be applied directly to your account.
Requests to return any item must be made within 10 working days. Returned goods must be in the
original condition. “Original condition” is defined by ROB HENDRY as not having been altered and
must be complete.
Exchanges are processed within 15 days of receipt, depending on whether we have stock. You are
responsible for the cost of returning the goods to us as well as for the cost of sending the new
items to you. The new items will not be shipped until the postage has been paid.
Should you wish to cancel your purchase you will be liable for a restocking fee of 10%. You must
advise us in writing of your cancellation within 10 working days.
Discontinued/sale items are not refundable and cannot be returned or exchanged.
We are not responsible for lost returned packages.

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Payment Terms

ROB HENDRY & ASSOCIATES t/a ROB HENDRY INTERNATIONAL accepts payment by Visa, Mastercard, Diners,
Amex, and EFT

Unfortunately we do not accept cheque payments.

Payments made by EFT need to be cleared first by our bank.

Your order will only be dispatched after the funds have been cleared. This takes between 1 and 2
days.

All goods remain the property of WWW.robhendry.com until paid for in full.

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Our bank details:
Bank: NEDBANK
Account Name:
Account Number:
Branch Number:

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Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these
Terms and Conditions from time to time. Changes to these Terms and Conditions will become
effective upon such changes being posted to this Website. It is the User’s obligation to periodically
check these Terms and Conditions at the Website for changes or updates. The User’s continued use
of this Website following the posting of changes or updates will be considered notice of the User’s
acceptance to abide by and be bound by these Terms and Conditions, including such changes or
updates.

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Recommendations by Our Sales Staff
All recommendations are based on the descriptions and/or images provided. All recommendations,
while given utmost consideration, are opinion-based and cannot be guaranteed.

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Guarantee Refund

Any and all guarantee refunds, where specified,  are subject to the purchaser qualifying for a guarantee refund being able to provide proof at the request of ROB HENDRY INTERNATIONAL of the required application of the knowledge and information gained during a program and the applicable results achieved.

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Consent

I understand that all the concepts and trademarks are registered to WWW.robhendry.com and hereby
accept the terms and conditions. I undertake not to copy/duplicate the trademarks and concepts
directly or indirectly in anyway and understand the legal implications thereof. Should I be found to
be in violation of this agreement I understand that I will be held liable for all legal costs incurred by
www.robhendry.com for any civil action or any legal action deemed necessary against me, the site user.
If you have any suggestions or comments, please email us at customersupport@robhendry.com